Shipping Policy

Thank you for shopping with Zachary Zound. We are committed to delivering your audio equipment safely and efficiently. Please review our shipping policy below:

1. Delivery Method

We offer cash on delivery as our only payment option. You will pay the full amount to the delivery agent upon receiving your order. Please ensure you or an authorized person is available at the provided address to complete the payment and receive the package.

2. Processing Time

All orders are processed within 1–2 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Timeframe

Delivery usually takes 3–7 business days, depending on your location. Remote or high-demand areas may experience slight delays. We appreciate your patience during such instances.

4. Shipping Coverage

If your location is outside our service area, we will notify you at the time of order processing.

5. Shipping Charges

Shipping fees, if applicable, will be clearly shown at checkout before confirming your order. In some promotional periods, free shipping may be offered.

6. Address Accuracy

Please ensure that all shipping details, including your name, phone number, and address, are accurate and complete. Incomplete or incorrect addresses may result in delivery delays or failed attempts.

7. Failed Delivery Attempts

If a delivery attempt fails due to the recipient being unavailable or refusal to pay upon delivery, the order may be returned to us. Repeated failed deliveries may result in restrictions on future orders.

8. Damaged or Missing Items

If you receive a damaged package or believe an item is missing, please contact us within 48 hours of delivery. Include a clear photo and description so we can resolve the issue promptly.

9. Contact Us

If you have any questions about your shipment or need assistance, feel free to reach out at [email protected].